Red Letter is growing. We have the following Open Seats available:
L1 Technician Scorecard
Mission:
To increase revenue and profitability margins by becoming a valuable partner to the clients we
serve. This will be achieved through continual team development, improved efficiencies, and by
always giving the clients a reason to choose Red Letter as their trusted technology partner.
Responsibilities:
● Setup and install security cameras, A/V and phone systems.
● Assist with live events.
● Support for clients’ technology systems.
● Setup and maintain network infrastructures.
● Assist with cabling projects.
● Terminate and test fiber and copper cabling.
● Daily reports in ticketing software.
● Keep up to date with the latest technology and software.
Outcomes:
● Establish and maintain effective relationships with clients
● Resolve complex problems in a timely manner and seek optimum solutions
● Contribute to team effort
● Prepare reference material for clients by writing operating instructions
Competencies:
● Loyal to our customers and our team…to a fault.
● Organization and planning.
● Attention to detail. Both outwardly and inwardly. Do not overlook details so that all
projects and services can be delivered with excellence.
● Professional image. Always present a world-class image to our team and clients.
● Efficiency. Produce significant output with minimum errors.
● Proactive. Looks for new ideas and opportunities, independently.
● Trust. Able to build high-level trust with team and clients.
● Communication and listening skills. Always listen first to understand, then to
communicate clearly and efficiently.
Level 3 IT Specialist Scorecard
Mission: (executive summary of this position)
To assist the Red Letter team in becoming a highly valuable technology partner for the clients
we serve. To increase revenue and profitability margins by providing oversight and direction for
all the managed IT services and support we provide. This will be achieved through continual
team development, improved efficiencies, and by always giving the clients a reason to choose
Red Letter as their trusted technology partner.
Responsibilities:
● Maintain documentation regarding Managed IT services and network configurations.
● Design new project plans and implementation solutions.
● Provide ongoing support for level 1 & 2 technicians for troubleshooting issues.
● Participate in after-hours upgrades and troubleshooting when needed.
● Maintain LAN equipment and services including switches, routers, firewalls, and VPN.
● Maintain N-ABLE managed services for clients.
● Provide phone and remote support for clients.
● Continued education in the latest software and technologies.
● Stay current on technology hardware changes and updates.
● Help develop Managed IT service offerings.
Outcomes: (Defining what must be done)
● Red Letter will be known for excellence in our service areas.
● Establish and maintain effective and healthy relationships with clients.
● Resolve complex problems in a timely manner and seek optimum solutions.
● Contribute to team effort and assist the sales team with new client opportunities.
● Prepare reference and training material for clients.
Competencies: (Ensuring behavioral fit)
● Loyal to our customers and our team…to a fault.
● Organization and planning.
● Attention to detail. Both outwardly and inwardly.
● Professional image. Always present a world-class image to our team and clients.
● Efficiency. Produce significant output with minimum errors.
● Proactive. Look for new ideas and opportunities, independently.
● Trust. Able to build high-level trust with team and clients.
● Communication and listening skills. Always listen first to understand, then to
communicate clearly and efficiently
